Orders
How do I know you received my order?
After payment, you should see an order confirmation and receive an email at the address used during checkout. Check spam or junk folders before contacting us with the payment reference.Can I change or cancel an order?
Email us immediately. We will try to help before processing begins, but changes and cancellations are not guaranteed once an order is being prepared or has been dispatched.What if part of my order is unavailable?
We may contact you to offer a suitable option or cancel the affected item. Any amount charged for a cancelled item will be returned to the original payment method.
Shipping & delivery
How much is shipping?
Tracked shipping is $9.99 per order for destinations currently available at checkout.When should my order arrive?
Orders are normally prepared in 1–2 business days. Typical delivery is 5–12 business days within the United States and 7–21 business days for other available destinations after dispatch.Where is my tracking update?
The first carrier scan can take up to 48 hours after dispatch. If tracking has not moved for seven business days, email us with your order number.What happens after a missed delivery?
Follow the carrier notice to arrange another attempt or collection. A parcel returned after missed attempts may require payment of actual reshipping costs.Will I pay customs duties?
International recipients are responsible for import duty, tax, brokerage, or customs charges unless checkout expressly says those charges are included.
Products
Where can I find size, materials, and care details?
Each product page lists the available variants, dimensions, materials, features, and care guidance. Email us before ordering if a detail you need is missing.Why does the color look slightly different in person?
Screen settings and lighting affect color. Material texture and normal production variation can also create small differences without making an item defective.Will a sold-out product return?
Availability can change, but a restock is not guaranteed. Customer care can tell you whether we currently expect more inventory.