We want you to be satisfied with your purchase of our Leather Shoes. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the terms below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be returned with the original packaging and accessories, where applicable
- Not show signs of damage, stains, odors, or excessive handling
- Include proof of purchase or order information
For footwear, please try on the shoes indoors on a clean, suitable surface to ensure they are the correct size before wearing them outside.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn outdoors
- Products damaged after delivery due to improper use or care
- Items returned without original packaging when the packaging is required for resale
- Final-sale or clearance items, where clearly stated at the time of purchase
- Items returned after the applicable return period
If an item does not meet the return requirements, we may decline the return or issue a partial refund where appropriate.
3. Damaged or Incorrect Items
Please inspect your order when you receive it.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at contactassist@keeperforge.xyz.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the information and, where appropriate, provide a replacement, refund, or other suitable resolution.
4. How to Request a Return
Before sending any product back, please contact us at:
Email: contactassist@keeperforge.xyz
Please provide your order number and the reason for the return. We will provide the return instructions if your request is approved.
Please do not send products to an address without first receiving return instructions from our customer service team.
5. Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item, the customer is generally responsible for the return shipping cost.
If the return is caused by an error on our part or a confirmed product defect, we may provide appropriate return shipping assistance or reimbursement.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless the return is due to an error, defect, or other circumstance for which a refund of shipping costs is required by applicable law.
7. Exchanges
If you need a different size or another eligible replacement, please contact us at contactassist@keeperforge.xyz before returning your item.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please first check your bank or payment account.
If the refund is still missing after the normal processing period, please contact your payment provider. You may also contact us at contactassist@keeperforge.xyz, and we will assist you in checking the refund status.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the return procedure above.
10. Contact Us
For questions about returns, refunds, exchanges, or your order, please contact:
Email: contactassist@keeperforge.xyz
We are committed to handling every eligible return fairly and providing a smooth shopping experience.