Thank you for shopping with us. We are committed to providing a reliable and convenient shipping experience for every Leather Shoes order.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may require additional processing time.
Once your order has been shipped, you will receive shipping information when available.
2. Shipping Time
Estimated delivery times may vary depending on the destination, shipping method, carrier, weather, customs procedures, and other factors.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delays may occur due to circumstances beyond our reasonable control, including severe weather, transportation disruptions, customs processing, or carrier delays.
3. Shipping Address
Please make sure your shipping information is accurate and complete before submitting your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at contactassist@keeperforge.xyz.
We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed after processing or shipment.
4. Tracking Information
Where available, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after the tracking number is created.
5. Customs and Import Duties
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country’s regulations.
Unless otherwise stated at checkout, such charges are generally the customer’s responsibility.
Customers are responsible for complying with applicable import regulations in their destination country.
6. Lost or Delayed Packages
If your package appears to be significantly delayed or is marked as delivered but you cannot locate it, please contact us at contactassist@keeperforge.xyz.
We will work with the shipping carrier to investigate the situation and determine the appropriate next steps.
7. Contact Us
If you have questions about shipping, delivery, or your order, please contact us: